Learn about our delivery process, timelines, and how we ensure your orders reach you promptly and securely.
At Zeretail, we understand that timely delivery is crucial for your business operations. Our standard delivery timelines are as follows:
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities | 1-2 business days | Same day (orders before 12 PM) |
| Tier 2 Cities | 2-3 business days | Next day delivery |
| Tier 3 Cities & Beyond | 3-5 business days | 2-3 business days |
Delivery times may vary during festive seasons, sale periods, or due to unforeseen circumstances like weather conditions. We'll keep you informed of any delays.
We currently deliver to 100+ cities across India. Our service areas are expanding regularly. Some of our major service areas include:
Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
Tier 2 Cities: Jaipur, Lucknow, Kochi, Bhopal, Indore, Nagpur, Vishakhapatnam, Coimbatore
Expanding Network: We're continuously adding new cities to our delivery network. Check if we deliver to your location during checkout.
Our efficient order processing system ensures your orders are handled with care and dispatched quickly:
Order Confirmation: You'll receive an order confirmation email immediately after placing your order.
Processing Time: Orders are processed within 4-6 hours during business days (Monday-Saturday, 9 AM - 6 PM).
Dispatch Notification: You'll receive a dispatch notification with tracking details once your order is shipped.
Out of Stock Items: If any item in your order is out of stock, we'll notify you immediately and process a partial shipment or refund as per your preference.
Our shipping charges are transparent and competitive. We offer free shipping on orders above a certain value:
| Order Value | Standard Delivery | Express Delivery |
|---|---|---|
| Below ₹2,000 | ₹99 | ₹199 |
| ₹2,000 - ₹5,000 | ₹49 | ₹149 |
| Above ₹5,000 | FREE | ₹99 |
We frequently run promotions with free shipping on all orders. Follow us on social media to stay updated on our latest offers.
Stay informed about your order status with our real-time tracking system:
Tracking: All orders come with real-time tracking. You can track your order through your account or via the tracking link sent to your email.
Delivery Attempts: We make 2 delivery attempts. If both attempts fail, the order will be returned to our warehouse, and we'll contact you to reschedule.
Delivery Hours: Our delivery partners operate between 8 AM and 8 PM. You can specify preferred delivery time slots during checkout where available.
Contacting Support: For any delivery-related queries, contact our support team at support@zeretail.com or call +91-9876543210.
While we strive for perfection, occasionally issues may occur. Here's our policy on such situations:
Damaged Items: If your items arrive damaged, please notify us within 24 hours of delivery with photos of the damaged products and packaging.
Incorrect Items: If you receive incorrect items, contact us within 48 hours. We'll arrange for pickup and replacement at no extra cost.
Missing Items: For missing items from your order, contact us immediately. We'll investigate and ship the missing items promptly.
Resolution Time: We aim to resolve all shipping-related issues within 3-5 business days of notification.
Our customer support team is available to assist you with any shipping-related queries.
Contact Support