How can we help you today?

To place an order on Zeretail:

1. Log in to your business account
2. Browse products or search for specific items
3. Add items to your cart
4. Proceed to checkout
5. Select your delivery method and payment option
6. Review and confirm your order

You'll receive an order confirmation email with all the details.

Zeretail accepts the following payment methods for business orders:

• Credit/Debit Cards (Visa, Mastercard, Rupay)
• Net Banking
• UPI Payments
• Bank Transfers
• Corporate Credit Accounts (for approved businesses)

All transactions are secured with 256-bit SSL encryption.

Our standard delivery timelines are:

• Metro Cities: Next business day delivery for orders placed before 3 PM
• Tier 1 Cities: 1-2 business days
• Tier 2 & 3 Cities: 2-3 business days
• Special Items: Delivery times may vary for large equipment or custom orders

You'll receive real-time tracking updates once your order ships.

Our return policy allows for returns or exchanges within 7 days of delivery for most items:

1. Log in to your account and go to "My Orders"
2. Select the item you wish to return/exchange
3. Choose the reason for return and preferred resolution
4. Submit your request
5. Our team will review and send return instructions within 24 hours

Some items may be non-returnable due to hygiene or special order status.

You can track your order in several ways:

• Email: You'll receive tracking updates via email
• Account Dashboard: Log in and check "My Orders" for real-time updates
• Mobile App: Track orders through our mobile application
• SMS: Opt-in to receive SMS updates during checkout

If you're having trouble tracking your order, please contact our support team.

Yes, we offer special pricing for bulk orders:

• Volume Discounts: Automatic discounts apply when you order larger quantities
• Contract Pricing: For regular bulk orders, we offer customized pricing contracts
• Corporate Accounts: Businesses with high order volumes can apply for corporate account benefits

For bulk order inquiries, please contact our business sales team at sales@zeretail.com or call +91-9876543210.